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Re: CSAT, NPS, CES, VES - What are your thoughts?
@Neal Hatton , yes - NPS is used by more any more companies, but I see lots of wrong usage: NPS works especially well as indicator in industries where an industry average already exists - but then co…1 -
Re: CSAT, NPS, CES, VES - What are your thoughts?
Interesting. I am not sure why somebody thinks NPS is dead - research numbers show that more than 50% of companies are using NPS and this number is still growing (not speaking about Training). Let me…2 -
Re: Has anyone successfully integrated ChatGPT into customer success response?
Interesting for all of you: "Yes" is the answer. I asked ChatGPT to answer your question, and here comes the answer (copy+paste from ChatGPT): "Several companies have integrated ChatGP…5 -
Re: What should the compensation % be for sales teams selling services?
Thans @Edly Villanueva for distributing to a group of people. I can speak about Training, and I agree to @David Dixon that this is an interesting question and it is not easy to sell Training. I have …3 -
Re: What is the average NPS for positive customer IT education?
Hi Beverly, I believe the research conducted by TSIA is, as always, excellent and provides a comprehensive overview. However, I would like to add a few important points to consider. I am writing this…2